Refund And Cancellation Policy

Users may cancel an eligible recurring FiliLearn subscription through the available account or platform cancellation method.

Cancellation should be reasonably easy to locate and complete.

Where a subscription was purchased through an app marketplace, cancellation may need to be completed through that marketplace according to its rules.

Unless otherwise stated:

Cancellation stops future renewal.

Access may continue through the end of the already paid billing period.

Cancellation does not automatically create a refund for time already used.

Recurring subscriptions may renew automatically unless canceled before renewal.

Renewal terms and pricing should be disclosed before purchase.

Refunds may be provided where required by law.

FiliLearn may also consider refunds for circumstances such as:

• Duplicate charges
• Confirmed billing errors
• Unauthorized charges properly reported and verified
• Technical failures that materially prevented delivery of a purchased service
• Other circumstances FiliLearn determines appropriate

Unless applicable law or a specific offer provides otherwise, FiliLearn is not required to refund a completed subscription charge simply because a User changes their mind after service access has begun.

Purchases through Apple or Google may be subject to the marketplace’s refund process.

FiliLearn may not be able to independently issue certain marketplace refunds.

Live Class credits included with a subscription are subject to the applicable plan rules.

Where FiliLearn states that credits do not roll over, unused credits expire at the end of the applicable period.

Additional credits purchased separately are subject to the terms displayed during purchase.

Learners may cancel or reschedule Live Classes according to the cancellation window displayed during booking.

The platform should clearly show whether a cancellation will:

• Return the credit
• Forfeit the credit
• Result in another consequence

Do not hide cancellation consequences until after the Learner confirms cancellation.

If a Teacher cannot attend, the Teacher should use the approved reschedule process.

Where the Teacher cancels and the Learner cannot reasonably reschedule, FiliLearn may:

• Restore the class credit
• Offer another Teacher
• Offer another time
• Provide another appropriate remedy

If a Teacher fails to appear for a confirmed class, the Learner should not lose the applicable Live Class credit.

FiliLearn may restore the credit or otherwise correct the booking.

Where a Learner fails to attend a confirmed class without qualifying cancellation, the class credit may be considered used according to the booking rules disclosed to the Learner.

Technical problems will be evaluated based on available session information.

FiliLearn may review:

• Join times
• Disconnect events
• Session logs
• Class duration
• Technical errors
• Teacher activity
• Learner activity
• Recording availability

If a FiliLearn controlled technical failure materially prevents a class from taking place, FiliLearn may restore the applicable credit.

A User’s personal internet, device, microphone, camera, or network failure does not automatically entitle the User to a refund.

FiliLearn may review individual circumstances.

Promotional offers may include specific refund limitations where permitted by law.

Any special condition must be disclosed before purchase.

Approved refunds may take time to appear depending on:

• Payment processor
• Bank
• Card issuer
• App marketplace
• Payment method

FiliLearn may deny discretionary refunds where there is evidence of:

• Fraud
• Repeated refund abuse
• Chargeback abuse
• Intentional misuse
• Violation of the Terms

Nothing in this section limits legally mandatory refund rights.

Users should contact FiliLearn regarding billing concerns before initiating an unnecessary chargeback where practical.

Fraudulent chargebacks may result in account restrictions.

Billing and refund questions:

• legal@heybuddysolutions.com

The platform should eventually provide a dedicated billing support email if FiliLearn creates one.